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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first step you should take is to press the Help button, which is present on each page. A pop-up menu will open. It contains detailed info about all the operations that you can carry out on the page in question. Each popup opens on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a rich variety of instructional video clips clarifying how to work with our hosting Control Panel. They're shot for those of you who would like to see how things are being done rather than just reading articles. In this way, anyone can swiftly find their way around our web hosting Control Panel by simply watching our step-by-step tutorial video clips.

F.A.Q.

If you can't find the solution you searching for, take a gaze at our extensive FAQ database, which comprises questions asked by real individuals and provides real solutions. We constantly update our FAQ database with new Q&A's so as to cover all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the answer you need in the Frequently Asked Questions section either, we have a fantastic team of customer service technicians available 24x7x365 and ready to help you with any query. Each support ticket you send will be answered in less than one hour (the average response time being approximately 20 mins), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 291235

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com